Privacy Policy

Last updated: December 2025

Protecting your privacy is important to us. This Privacy Policy explains how DrivingHelpDesk.com (“we”, “us”, “our”, or “the Site”) collects, uses, and safeguards information when you visit our website or interact with our services.

This policy applies to the following users:

  • Visitors – users who browse the Site without submitting personal information
  • Registered Users (“Authorised Customers”) – users who submit forms, make enquiries, or engage with our services (“the Services”)

1. What We Mean by Personal Data

“Personal Data” refers to information that can identify an individual, either directly or indirectly. This may include:

  • Name, email address, postal address, or telephone number
  • Payment or transaction-related details
  • Information provided through forms, applications, or correspondence

This does not include anonymous or aggregated data that cannot be linked to a specific individual.

2. Information We Collect

Information Collected Automatically: When you browse the Site, we may collect limited technical and usage-related data, such as:

  • Browser type and device information
  • Approximate location data
  • Pages viewed and time spent on the Site
  • Anonymous interaction and usage statistics

Information You Provide Voluntarily: When you contact us or use our Services, we may collect:

  • Contact details (name, email address, phone number, postal address)
  • Address history where relevant to a request
  • Information required to respond to enquiries, verification, or payments
  • Any additional details you choose to share with us

3. Third-Party Data Processing

We may rely on carefully selected third-party providers to support our operations. These providers may include payment processing services, verification and compliance partners, and technical infrastructure or support providers. All third parties are required to handle data in accordance with UK data protection legislation and maintain strict confidentiality standards.

4. How We Use Information

Information collected may be used to:

  • Operate and maintain the Site and Services
  • Respond to enquiries and process requests
  • Communicate updates, confirmations, or support messages
  • Provide customer assistance
  • Send occasional service-related communications (you may opt out at any time)

We do not sell or rent personal information to unauthorised third parties.

5. Data Sharing

We only share personal data where necessary, including:

  • With trusted partners supporting payments, verification, or operational needs
  • With affiliated entities for system analysis or improvement, using anonymised data where possible

You may request to restrict data sharing or marketing communications at any time by contacting us.

6. Data Storage and Security

We use appropriate technical and organisational safeguards to protect personal data, including restricted access and secure transmission methods. Access to personal information is limited to authorised personnel with a legitimate business need.

While we take reasonable precautions, no online system can guarantee complete security. We regularly review and update our security measures to reduce risk.

7. Cookies and Tracking Technologies

Cookies help us operate the Site effectively and improve user experience. They allow us to:

  • Remember user preferences and session settings
  • Enable secure access to Site features
  • Analyse traffic and performance trends

You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect Site functionality. More information is available in our Cookie Policy.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask for corrections to inaccurate or incomplete data
  • Request deletion or deactivation of your account, where applicable

To exercise these rights, please contact us at 📧 contact@drivinghelpdesk.com.

We may retain limited information where required for legal, security, or audit purposes.

9. Legal Obligations

We may disclose personal information where required by law, regulation, court order, or where disclosure is necessary to protect our users, rights, or systems.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or operational practices. The latest version will always be available on this page, and significant changes may be communicated where appropriate.

11. Links to Other Websites

The Site may contain links to third-party websites. Once you leave drivinghelpdesk.com, we are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies before sharing personal information.